TL DR: my screen won't lit up upon waking the phone but the 2 buttons on the bottom of the screen lit up normally.
If you continue to have problems then a trip to your store is needed. Sometimes the firmware can get corrupted during install and this may resolve the issue. So please I really need help on this issue, this is my first Samsung galaxy device, hell, this is my first Android device. Yeah, since you have already pulled the battery the next step is to try a factory ttings/backup and reset/Factory data reset. I did called the store i got it from, but they don't have any more s5 in stock, and Samsung won't replace mine (what kind of customer service is this?), the store I got it from said they have to see the issue with their own eyes to be able to exchange me a new one, IF there will be any new S5 coming in for the next week or so. Field Mode: 300112345 Type 300112345 into your phone's dialer and then press the green call button to access 'Field Mode,' which can give you access to info about local networks and. This issue don't happen often (only 3 times since I've got it), when I put my phone to sleep, and wake it back on, the two soft buttons on the bottom of the screen (back and multi-tasking button) lit up, but the screen does not, I have to force to take out the battery and put it back in, turn the phone back on then it would work. Hi, I got my GS5 last week, and I'm loving it, but it have one issue that bugging me.
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